It's concerning when Intuit Data Protect (IDP) stops working, as it puts your valuable QuickBooks data at risk. Here's a comprehensive troubleshooting guide to get it back on track:
1. Basic Checks:
- Restart your computer: A simple restart can often resolve temporary glitches.
- Check your internet connection: IDP needs a stable internet connection to back up your data. Ensure your connection is working correctly.
- Verify your IDP subscription: Make sure your Intuit Data Protect subscription is active and up-to-date.
2. Update Software:
- Update QuickBooks Desktop: An outdated QuickBooks version might cause compatibility issues with IDP. Update to the latest release.
- Update Intuit Data Protect: Ensure you're running the latest version of IDP. Check for updates within the IDP interface.
- Update your operating system: Keep your Windows operating system updated with the latest patches and security fixes.
3. Firewall and Antivirus:
- Check firewall settings: Make sure your firewall isn't blocking IDP. Add exceptions for Intuit Data Protect and related services.
- Temporarily disable antivirus: Sometimes, overly aggressive antivirus software can interfere with IDP. Temporarily disable it to see if that resolves the issue. If it does, configure your antivirus to allow IDP.
4. Verify Backup Settings:
- Open Intuit Data Protect: Access IDP from the system tray (the area near your clock on the Windows taskbar).
- Review backup settings: Ensure your backup schedule is configured correctly, the correct company file is selected, and the backup destination is appropriate.
5. Run IDP as Administrator:
- Right-click the IDP icon: In the system tray, right-click the Intuit Data Protect icon.
- Select "Run as administrator": This ensures IDP has the necessary permissions to perform backups.
6. Check Services:
- Open Services: Press the Windows key, type "services.msc," and press Enter.
- Find QBIDPService: Locate the "QBIDPService" in the list.
- Restart the service: If the service isn't running, start it. If it's already running, try restarting it.
7. Intuit Data Protect Diagnostic Tool:
- Open "About Intuit Data Protect": Right-click the IDP icon in the system tray and select "About Intuit Data Protect."
- Press Ctrl + F2: This opens the Intuit Data Protect Diagnostic Tool.
- Run Diagnostics: Follow the on-screen instructions to run the diagnostics. This tool can help identify specific issues.
8. Reinstall Intuit Data Protect:
- Uninstall IDP: Go to the Control Panel and uninstall Intuit Data Protect.
- Reinstall IDP: Download the latest version of IDP from the Intuit website and reinstall it.
9. Contact Intuit Support:
Call Intuit QuickBooks® Support at(877) - (593) - (7885) for Expert Help Anytime!. Whether you face technical issues, need assistance with setup, or require troubleshooting, our 24/7 support team is here to assist.. QuickBooks® Customer Service Number. Reach out to Intuit's QuickBooks® support team via +1-(877) - (593) - (7885)
